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FREQUENTLY ASKED QUESTIONS (FAQ)
Do you accept credit card payments? What format should my address data be in? How should I send my address data to you? Do I need to have a permit to send a mailing? What is the difference between a first class mailing and a standard mailing? What is the minimum number of mailpieces I can send to receive postage discounts? What are the size requirements to receive the postcard rates? Is payment required at the time of the mailing? Do I need to prepay the postage for the mailing? What is your typical turnaround time? Where do you deliver the mail? Why should I have my mailpieces barcoded? How much clear space should I provide on my mailpieces to receive the barcoded discounts? What are the requirements for using reply mail? How do I know the mailpieces reached my customers/clients? Why should I have a return address on the mailpieces? What happens to the leftover pieces once the job is complete? Can I personally mail individual pieces that have a permit imprint on them?
What are your office hours? We are open weekdays from 8:00AM to 4:00PM.
Do you accept credit card payments? At this time we do not accept credit cards.
What format should my address data be in? We accept Excel, Access, tab or comma delimited, or label formats. For more information refer to Database Guidelines.
How should I send my address data to you? We can accept your file through email, 3.5 floppy disks, DVD, CD, or USB flash drives.
Do I need to have a permit to send a mailing? You do not need to have a mailing permit. Our permits can be used on your mailpieces for standard class and first class. View our permit imprints.
What is the difference between a first class mailing and a standard mailing? First class mail:
Standard class mail:
What is the minimum number of mailpieces I can send to receive postage discounts? For standard and nonprofit mailings, a minimum of 200 mailpieces is required. For first class mail, a minimum of 500 mailpieces is required.
What are the size requirements to receive the postcard rates? The minimum postcard size is 3-1/2 inches high, 5 inches long, and 0.007 inch thick. The maximum postcard size is 4-1/4 inches high, 6 inches long, and 0.016 inch thick.
Is payment required at the time of the mailing? In most cases, payment is not required at the time of the mailing but first time customers may be asked for the full payment upfront for our services. For established returning customers, we will bill you for the full amount once the mailing is complete.
Do I need to prepay the postage for the mailing? For first time customers we do ask for postage before sending the mailing to the post office. In most instances established returning customers do not need to prepay their postage unless it is a larger amount, such as over $1,000.
What is your typical turnaround time? Once we receive all portions of a mailing (database file, mailpieces, etc.), the typical turnaround is 2 to 3 days for most mailings. For smaller single piece mailings such as postcards, the turnaround can be as quick as the next day. For larger complex mailings, the turnaround time may be extended.
Where do you deliver the mail? The majority of our mailings are delivered to the Florence, KY post office. However, if you have your own mailing permit for a surrounding post office (ex: Covington, downtown Cincinnati, etc.), we will deliver the mail to the permit location.
Why should I have my mailpieces barcoded? Allowing us to barcode your mailpiece will greatly reduce your postage costs. Barcoding includes printing a barcode above or below the address data, which is used by the USPS to automate and sort the mailpieces quickly, thus reducing the postage costs. For optimum compatibility to provide automation, it is recommended to use a white or light colored background. For examples and more information, refer to Automated Barcoding Criteria Images.
How much clear space should I provide on my mailpieces to receive the barcoded discounts? A minimum clear space of 3 5/8 inches width by 1 ½ inches height is required to allow for the barcoding (the height can vary depending on what address information is printed; Example- mulitple address lines, company and department line, etc.). For additional specifications, refer to Mailpiece Qualifications.
What are the requirements for using reply mail? Refer to ‘reply mail’ under Mailing Information.
How do I know the mailpieces reached my customers/clients? For first class mailings, the mailpiece will be forwarded if a new address is found or it will be returned to you if it is undeliverable. Although standard class mailings do not include forwarding or return services, they can be added to the mailpiece for an additional fee. Refer to Ancillary Service Endorsements for additional information and fees.
Why should I have a return address on the mailpieces? For first class mailings, placing your return address on the mailpieces identifies where the piece is to be returned if any are deemed undeliverable. For standard class mailings, it is not required but it is recommended to have a return address. When using an ancillary service endorsement on standard mailings, it is required to have a return address on the mailpiece.
What happens to the leftover pieces once the job is complete? You can pick up the extra pieces at our office, have them discarded, or we can deliver them back to you for an additional fee.
Can I personally mail individual pieces that have a permit imprint on them? No, because the permit imprint refers to sending multiple mailpieces of 200 or more for standard class and 500 or more for first class. The permit imprint does not automatically imply that the postage is already paid for that mailpiece. Simply cover the permit imprint with a first class stamp for leftover mailpieces that you wish to mail.
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DataMark Mailing Services, Inc. 6700 Dixie Hwy LL Florence, KY 41042 Phone:
859-283-9333
Copyright © 2011
DataMark Mailing Services
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Fax:
859-283-9663